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At Motorcycle Gear, we fuel your passion for riding with top-quality gear and seamless service. Whether you’re hitting the open road or just gearing up, our shipping and returns policies are designed to keep you moving without hassle.

1. Shipping Information

Order Processing

We rev up our engines to process your order within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two ways to get your gear to you:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS – 15-25 business days after shipment

International Shipping

We ship worldwide (excluding Asia and some remote areas). International riders should note:

  • Customs fees are the responsibility of the recipient
  • Delivery times may vary based on local customs processing
PRO RIDER TIP: Order multiple sizes to ensure perfect fit—our easy returns make it simple to send back what doesn’t work!

2. Returns & Exchanges

If your gear doesn’t meet your expectations, our 15-day Rider’s Guarantee has you covered.

Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned or exchanged:

  • Road Full Face Helmets
  • Road Open Face Helmets
  • Road Modular Helmets
  • Road Full Face Visors
  • Road Open Face Visors
  • Road Pinlocks
  • Road Gloves (unless packaging is unopened)
  • Road Goggles (unless packaging is unopened)

Return Conditions

To qualify for return/exchange:

  • Item must be unused and in original condition
  • All tags and packaging must be intact
  • Proof of purchase required (order number or receipt)
  • Request must be made within 15 days of delivery

How to Initiate a Return

Follow these steps smoother than downshifting into a tight curve:

  1. Contact Us: Email [email protected] with your request (use template below)
  2. Get Approval: We’ll respond within 24 hours with return instructions
  3. Pack It Up: Securely package the item with original packaging
  4. Ship It Back: Send to our warehouse (address provided in approval email)
  5. Track It: Use a trackable shipping method—we recommend DHL or FedEx

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Hello Motorcycle Gear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name: [Product Name]
Reason: [Brief explanation – e.g., wrong size, defective item, etc.]

Please advise on next steps. I’ve reviewed the return conditions and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: You pay to return original item; we cover shipping for replacement

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedite your replacement

International Returns

For our global riders:

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Use “RETURN” as customs description to avoid additional charges

3. Contact Us

Questions about shipping or returns? Our support team rides standby:

Ride Hard. Ride Safe. Ride With Confidence.